LABOUR RATES

Bench Fee including diagnosis: $80

Hourly Rate: $150

Starting from $2200 including Canadian made electronics from Grin Technologies.

Battery Capacity charge/discharge test: $20

Unboxing Electric Bicycle: $200

Warranty

All bicycles purchased or converted by Sustainawave feature a 1 year limited warranty. The warranty applies to the original purchaser.

Repair services feature a 1 year parts and labour warranty for the work performed and associated parts sold as part of the service.

What is covered:

Electronic components that fail under normal use including motor cores, batteries, motor controllers, displays, throttles, brake and pedal sensors and lights will be replaced at no cost.
Sustainawave will replace or repair a damaged frame.
Part failure under normal use including brake calipers, derailleurs, shifters, and levers.

What is not covered:

Damage to any part or product related to crashes, drops, transport, thefts, or collisions of any kind.
Battery failure due to improper storage is not covered. Batteries must be stored above 50% and be fully charged and discharged at least every 3 months.
Off-road use or operating the bike above the rated weight capacity may void any warranties as deemed by Sustainawave.
Warranty is limited to 6 months for commercial or business use of any Sustainawave bicycle or conversion.
Replacement of consumable parts including but not limited to brake pads, brake discs, cables, cogs, cassettes, chain rings, tubes or tires is not covered.
Cosmetic damages of any kind are not covered including torn fabric or vinyl.
Water damaged components are only eligible for warranty for 1 year.
Repairs, modifications, or changes done by third parties to any Sustainawave sold bicycle, conversion or repaired product will void any and all warranties.
Disassembly of any product, part, converted bicycle or Sustainawave sold bicycle will void any and all warranties.
Modifications to firmware of any product or bicycle will void any and all warranties.